The idea that “the customer is always right” was invented in the US. Although, this notion of customer service is becoming more common in Paris, it is still a “foreign” concept. That’s not to say that there aren’t countless proud shopkeepers that value their customers and show them plenty of kindness. But their treatment of you is more driven by personality than by societal expectations.

The French put a high value on being polite. In France, like every culture, there is an understood code of conduct and etiquette that is expected of everyone.

Part of what makes a culture or community is the fact that we do share a common set of rules for behavior. Throughout the world, those respective rules are taught to each of us from the time we are born and throughout our childhood. As adults, we are expected to know them and abide by them. They are ingrained in all of us.